Diamond Card Talk Member
| That is the one thing I have noticed about e-bay sellers over last couple of years - the lack of an invoice/note saying "thanks for business" as many do sell as a business I think it is poor that there is no acknowledgement that a buyer is a custoner. Most other internet business send invopice why not e-bay sellers? |
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Bronze Card Talk Member
| quote: Originally posted by hammer: Most other internet business send invopice why not e-bay sellers?
I don't know about other sellers but I always include a printed invoice when I send the order with a little written note about thanks for their custom/if theres any problems and how I appreciate and always give good feedback. I used to send emails as well but sometimes it can be a bit time consuming in that regard. I only send emails now if there's a delay or issue arises. |
| Posts: 937 | Location: UK | Registered: December 21, 2005 |
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Silver Card Talk Member
| quote: Originally posted by hammer: That is the one thing I have noticed about e-bay sellers over last couple of years - the lack of an invoice/note saying "thanks for business" as many do sell as a business I think it is poor that there is no acknowledgement that a buyer is a custoner. Most other internet business send invopice why not e-bay sellers?
I can tell you why I don't include a traditional invoice -- cost. I have to pay for the paper, ink, and electricity to run the laptop and printer. Plus, the weight of the paper can be just enough to add to the cost of postage (say, if the parcel was 6.9 ounces and the invoice increased the weight to 7.1 ounces). We're talking pennies and I know it doesn't sound like much, but pennies add up and the cost would passed along to the buyer. |
| Posts: 1065 | Location: Massachusetts | Registered: July 27, 2004 |
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Member
| Sadly i have been on both sides of the argument, I used to offer the buyers the choice of recorded/signed for or not to save them cash on low value items, but after getting burned a few times i now insist on everything going recorded delivery, i ship internationally from the UK and charge for international signed for, however more often than not i will upgrade that to airsure at my own expense. touch wood i have not had any problems since doing this but am certain that i have lost bidders put off by the additional cost involved, i ship free in the UK and take an equivalent amount off international to try to help a bit. I also had a package not arrive as a buyer, i kept in touch with the seller and they provided a tracking number but it just seemed to go nowhere from a hub in the USA, i left it till the very last day to put in a claim hoping that the package would free up and arrive but sadly even now several months later there is still no sign of it, the seller refunded me and has since blocked me, may be he has had similar problems with other buyers and from this thread it appears that it is quite prevalent but i have thousands of successful transactions and 100% feedback having been on ebay for over a decade so i do feel a little offended to be honest but there is nothing i can do about it. If the parcel ever puts in an appearance i will send him his money back and hope for an apology. |
| Posts: 357 | Location: United Kingdom | Registered: July 20, 2003 |
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