This isn't a flame;
it's simply an announcement.
They have changed some of their policies.

I had opened a couple cases of Topps Star Wars Galaxy 5.
The big hit is, of course, a sketch card per box.

I had some damaged sketch cards.
Ripped/torn from their sorting machine.
I mailed them back with a nice note.

They were returned today saying they are from a discontinued product,
and not able to be replaced now that they have issued Topps Star Wars Galaxy series 6.

NOTE: ANY Topps product more than a year old may not be replaceable;
and get a receipt & keep all your wrappers & UPC's.
These are necessary commodities for Topps replacements.

After a few letters & emails,
Topps has gone above & beyond to satisfy me.
I received a package today that was both generous & significant.

Special thanks to Rich Molinelli for his counsel & advice.
He has earned a fan for life.

Special thanks to TOPPS for understanding that general policies sometimes need an exception. You have gone a long way to re-earn a loyal customer, and some positive feedback.