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Diamond Card Talk Member
Picture of hammer
posted
Just purchased 3 items from a UK seller so I sent a message asking for a total (hoping to get combined postage) and the invoice came back with MORE postage to get all 3 items sent together than to get the 3 sent separately!!!!!!!!!! Shake Head
 
Posts: 12161 | Location: England | Registered: September 16, 2003Reply With QuoteReport This Post
Gold Card Talk Member
posted Hide Post
Make sure you ask him for a refund then, if he over charges you!
Glad that I've yet to run into that problem!
 
Posts: 4328 | Location: Canada | Registered: April 21, 2004Reply With QuoteReport This Post
Silver Card Talk Member
posted Hide Post
quote:
Originally posted by hammer:
Just purchased 3 items from a UK seller so I sent a message asking for a total (hoping to get combined postage) and the invoice came back with MORE postage to get all 3 items sent together than to get the 3 sent separately!!!!!!!!!! Shake Head
Due to the changes in compensation cover on UK mail that came into force at the start of April, this doesn't surprise me. Basic First and Second Class post is now only covered up to £20 pounds, Signed For/Recorded Delivery is £50 and for anything higher than that you have to use Special Delivery. If the combined value of the three items came to over £50 pounds, then it probably would work out more expensive to send them together.
 
Posts: 1532 | Location: Warrington, UK | Registered: January 10, 2009Reply With QuoteReport This Post
Diamond Card Talk Member
Picture of hammer
posted Hide Post
I'm not doubting it - but WHO would think that somebody wants to pay MORE? I would send a message asking "do you want 3 seperate invoices at £x postage or 1 package at £y" - Simples
 
Posts: 12161 | Location: England | Registered: September 16, 2003Reply With QuoteReport This Post
Titanium Card Talk Member
Picture of wolfie
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Well you definatly want 3 invoices, one for each item and the 3 items sent seperatly.

____________________
Come, it is time for you to keep your appointment with The Wicker Man.
 
Posts: 29011 | Location: wolverhampton staffs uk | Registered: July 19, 2002Reply With QuoteReport This Post
Silver Card Talk Member
posted Hide Post
quote:
Originally posted by hammer:
I'm not doubting it - but WHO would think that somebody wants to pay MORE? I would send a message asking "do you want 3 seperate invoices at £x postage or 1 package at £y" - Simples
To be honest, that's the approach I always take. Though I usually still only send a single invoice with the postage total after contacting the buyer direct to explain the options. The same situation is true for shipping overseas as the cost sky rockets once the value goes over £50 Frown
 
Posts: 1532 | Location: Warrington, UK | Registered: January 10, 2009Reply With QuoteReport This Post
Member
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Unfortunately the new Royal Mail pricing does not work well for trading cards.

As much as possible we like to send orders in 1 package and we only charge what it actually costs us. That is the price of postage + the packaging costs.

We know it is unfair when the combined postage or a few items works out more than the separate P&P for the individual items however the prices are dictated by Royal Mail.

We have a policy where if P&P paid is more than the P&P it actually costs us, we refund the difference.

We apologize Hammer if this has caused you cause for concern. Will take your feedback on board.
 
Posts: 61 | Location: Nottinghamshire, United Kingdom | Registered: June 02, 2012Reply With QuoteReport This Post
Silver Card Talk Member
posted Hide Post
I think that it is likely to be the normal way of things these days,as evidenced in a recent subscribers monthly magazine which stated that due to the quirks of the postal system with charges based on wide weight bands it will be on occasion cheaper for customers to have their order split over more than one package.

On the other hand, on some overseas orders I would regularly pay extra to get an order split to bring a single package within custom duty exemptions.

____________________
 
Posts: 2126 | Location: United Kingdom | Registered: October 14, 2001Reply With QuoteReport This Post
Diamond Card Talk Member
Picture of hammer
posted Hide Post
quote:
Originally posted by Card Owner:
Unfortunately the new Royal Mail pricing does not work well for trading cards.

As much as possible we like to send orders in 1 package and we only charge what it actually costs us. That is the price of postage + the packaging costs.

We know it is unfair when the combined postage or a few items works out more than the separate P&P for the individual items however the prices are dictated by Royal Mail.

We have a policy where if P&P paid is more than the P&P it actually costs us, we refund the difference.

We apologize Hammer if this has caused you cause for concern. Will take your feedback on board.


I appreciate that we worked it out and that it is a quirk of the system, but I think sellers need to work this out (all sellers) and work it so the customer gets the best deal
 
Posts: 12161 | Location: England | Registered: September 16, 2003Reply With QuoteReport This Post
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