I notified Cryptozoic on 24th November that my guaranteed autograph was missing from the CZX Super Heroes box through their own site. So far, the only updates I've had is the closure and resumption of their office for Thanksgiving and Christmas. Has anyone had anything back for this release when claimed?

How did you notify them? By email or opening a ticket? When I opened my ticket for the missing hits from my cases the response was quick. There was a delay over Thanksgiving but I did get my replacements. Replacements were underwhelming but I did get them.

I have yet to receive a random replacement for a missing hit or unfulfilled redemption from any card maker that wasn't a common hit or was an upgrade from the original redemption/signer. As long as you get a card from the like group, equal market value is not promised by anybody.

Really learned that the hard way when I paid a nice bit of money for a star rookie's redemption, only to get a common signer months later when the card never materialized. Won't do that again.

quote:

Originally posted by ifish73:
How did you notify them? By email or opening a ticket? When I opened my ticket for the missing hits from my cases the response was quick. There was a delay over Thanksgiving but I did get my replacements. Replacements were underwhelming but I did get them.

I opened a ticket.