October 07, 2013, 11:22 PM
FRANK AMICOPRESS PASS DAMAGED REPLACEMENTS
I got a 3 piece FOIL NUMBERED costume card of ROB LOWE from Parks and Recreation. The problem is there was a big crease on the card. It was returned to Press Pass almost 2 months ago as they said they could replece it. ONLY 50 WERE MADE LIKE THIS. When I called them to find out the status I was told that "THEY ONLY SEND OUT DAMAGES WHEN THEY GET ENOUGH OF THEM TO JUSTIFY IT" Unless the entire run of 50 cards were like this I am concerned that this may take a very long time. They will not substitute another card of equal value. ANYONE HAVE A PROBLEM LIKE THIS?
October 08, 2013, 09:08 AM
wolfiequote:
Originally posted by FRANK AMICO:
"THEY ONLY SEND OUT DAMAGES WHEN THEY GET ENOUGH OF THEM TO JUSTIFY IT"
So if they never get what they consider enough you've had it mate. If true this gives a whole new meaning to customer services.
October 08, 2013, 03:53 PM
FRANK AMICOI will give them a bit more time and then call them up again. I can usually get some kind of satisfaction if I show them how unfair they are being. I will make sure it is posted on my FACEBOOK and anywhere else I can. I will spend hours beyond what the card is worth to get results.
I hope it does not come to this and I was wondering if anyone else from this forum has had problems with them.
quote:
Originally posted by wolfie:
quote:
Originally posted by FRANK AMICO:
"THEY ONLY SEND OUT DAMAGES WHEN THEY GET ENOUGH OF THEM TO JUSTIFY IT"
So if they never get what they consider enough you've had it mate. If true this gives a whole new meaning to customer services.
October 08, 2013, 09:49 PM
RavenThat's a pretty surprising and foolish answer. I have never had to deal with Press Pass' customer service, but they have put out many nice sets and are reputable. You should add your issue to the P&R thread and get more people to read it. I doubt Press Pass would want it known that they accept a damaged card and then whiff on sending the replacement, not good for publicity.
October 21, 2013, 02:18 PM
FRANK AMICOWell the good news is that the card was replaced. I guess they junked the other card and renumbered with the same number a new version of it. I love closure.
October 21, 2013, 02:19 PM
FRANK AMICOquote:
Originally posted by FRANK AMICO:
Well the good news is that the card was replaced. I guess they junked the other card and renumbered with the same number a new version of it. I love closure. Took a bit over two months.