Howdy,

I also got that automated response from Upper Deck and I have still to receive my response from the Research Team.

I have not received any response at all from the other two companies.

As a result I have cancelled my order for Thor and increased my order of Marvel Dangerous Divas and Spartacus Premium Packs with the dealer I use.

TTFN

I also got that automated response from Upper Deck and I have still to receive my response from the Research Team.

I have not received any response at all from the other two companies.

Yeah, no humans at UD yet.

Quick note - got my subscriber copy today - yippee. Have to read it though.

quote:

Yeah, no humans at UD yet.

Yeah, just the automated response...

Howdy,

Just to update you, I have yet to receive any response from an actual person from any of the three companies.

I fear this has fallen on deaf ears .

TTFN

I emailed enterplay and thanked them for advertising. No response.

I hope that Cryptozoic will advertise in NSU.

I asked Rittenhouse Archives a question and received an answer from a person within an hour today.

The contrast in approach to customer service is astounding.

quote:

Originally posted by william291077:
I asked Rittenhouse Archives a question and received an answer from a person within an hour today.

The contrast in approach to customer service is astounding.

Tends to happen in any business type with the ones who are doing well and the ones who are struggling. CS reps are among the first to go.

quote:

Originally posted by Nicnac:
Tends to happen in any business type with the ones who are doing well and the ones who are struggling. CS reps are among the first to go.

Well you're right, big companies are regularly moving to automated or outsourced customer service as a way to cut expenses. Of course the level of service than takes a nosedive, but management doesn't care, its cheaper.

Anyhow the difference with RA is more than just having resources in my opinion. RA is actively looking for customer loyality by being responsive to card collectors. And between that and putting out what collectors want, it does work. Since Inkworks left the hobby I would say that RA products make up about 75% of the boxes that I buy.

By contrast, even though I did write to UD, I didn't really expect any response. And it seems I won't be wrong.

quote:

Originally posted by Raven:
Anyhow the difference with RA is more than just having resources in my opinion. RA is actively looking for customer loyality by being responsive to card collectors. And between that and putting out what collectors want, it does work. Since Inkworks left the hobby I would say that RA products make up about 75% of the boxes that I buy.

By contrast, even though I did write to UD, I didn't really expect any response. And it seems I won't be wrong.

Well said, well said.

Have not had a reply from all 3

Same here