I ask as I currently have an issue from ordering a rewards card. They charged me the shipping twice as two transactions, and I certainly only made one order. (I actually received that card today)
I emailed them at their custrelations email address last week, and I've had no reply so I'm trying their 'orders' email address today. (And yes I've checked my spam folders too)

It's only an extra $7.50 they've taken, but it's the principle of the thing. I know I could query the second transaction with my credit card company, but I can't deal with too much faffing around, especially as it should be simple to refund one of the payments.

Or have people found that RA have useless customer service and I shouldn't expect any reply?

Rittenhouse have excellent customer service. On all the occasions i have contacted them over the years they have always been very polite and very helpful.

I can back up Wolfie's assurance that RA do havea great customer service, friendly and usually quick response. Good luck. Hope it gets sorted for you.

Yes, they will sort it out

Rittenhouse have always been top of the line with their customer service.

I'm sure they will sort things out and make things right

Thanks everyone. I still have no reply to either email, so I will just have to hope. I've made sure to add both email addresses to my contacts so they should reach me if they ever do reply. Maybe $7.50 is just not important enough for them to bother with?
There's no point me phoning as that would cost more than the refund. I will wait a few more days, but it's looking more and more like I'll have to get my credit card company to deal with it.

Usually Rittenhouse Archives is very responsible for Customer Service matters. Try going to their Facebook page and sending a message.

I didn't think of trying that, as I just looked at their 'contact us' details on their website. I'll give that a try. Thanks

The message via facebook was answered in a couple of hours. All sorted out.
I think that's probably the best way to contact them in future.
Thanks for everyone's input.

quote:

Originally posted by Hedgehog Witch:
The message via facebook was answered in a couple of hours. All sorted out.
I think that's probably the best way to contact them in future.
Thanks for everyone's input.

Great to hear your issue was sorted.