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Gold Card Talk Member
posted
Over the past few weeks, I have gone on the RA website and clicked on the "request new password" link, as I have forgotten mine. I have done this 3 times. Never received a response. Nothing has gone into my spam.

I have also emailed through the 3 email addresses listed on the website. No responses.

Has this happened to anyone else ?
 
Posts: 4255 | Location: Bayonne, NJ, USA | Registered: May 06, 2001Reply With QuoteReport This Post
Gold Card Talk Member
Picture of X
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Funnily enough, had the exact same problem since they revamped the website. Couldn't view my points or use the message board etc. Sent password reset requests a couple times over the last few months but no emails came through.

A week or so ago I sent an email to the Webmaster address and got a response in a couple of days with my info updated and confirmation of username and password. Can get in now no problem.

Maybe give them a week and them email again?
 
Posts: 3001 | Location: England | Registered: June 23, 2005Reply With QuoteReport This Post
Gold Card Talk Member
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I submitted a request for their local retailer locator, it took a while but I did get a response.
 
Posts: 4495 | Location: Parts Unknown. | Registered: January 25, 2001Reply With QuoteReport This Post
Gold Card Talk Member
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It has now been well over a week for me. I sent yet another email to the Webmaster, but no response
 
Posts: 4255 | Location: Bayonne, NJ, USA | Registered: May 06, 2001Reply With QuoteReport This Post
Contest Czar
Picture of barobehere
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I got a box of rewards wrappers back on Monday. It arrived on Jan 6th and after the 3rd attempt mailed back to me on the 25th. The address was correct. I double checked. I sent a message out on Monday. Nothing yet.
 
Posts: 5609 | Location: Meridian, Mississippi | Registered: November 23, 2001Reply With QuoteReport This Post
Silver Card Talk Member
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When I checked the other day and discovered by log in details did not work I got a reply within 15 minutes after following the on-line instructions.

regards

John

____________________
 
Posts: 1564 | Location: United Kingdom | Registered: October 14, 2001Reply With QuoteReport This Post
Platinum Card Talk Member
Picture of Kennywood
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Is there a problem with the RA site? Since Friday, I'm unable to access it with either Explorer or Chrome. When I try, the site just times out.

____________________
Lucy Van Pelt: How can you say someone is great who's never had his picture on bubblegum cards?
 
Posts: 7236 | Location: the wonderful state of Denial | Registered: January 14, 2001Reply With QuoteReport This Post
Platinum Card Talk Member
Picture of Raven
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Yeah, they are down right now and I couldn't get on yesterday either. This happens from time to time with them, but it usually doesn't go on this long. I always assume its maintenance or updating. They have a lot of moving parts to that website, so I think they need IT work more than some.

It could also be a security issue, like a denial of service attack, if it stays knocked off for long. Less likely, but possible.
 
Posts: 7657 | Location: New York | Registered: November 20, 2007Reply With QuoteReport This Post
Platinum Card Talk Member
Picture of Raven
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Still not connecting. This seems a bit excessive for normal maintenance.
 
Posts: 7657 | Location: New York | Registered: November 20, 2007Reply With QuoteReport This Post
Manufacturer
Picture of Robert Kohlbus
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Our web server suffered a catastrophic hardware failure which forced us to move the site to a new service provider. The process has taken longer than we would have liked, but we hope to have everything restored by tomorrow.

____________________
Robert Kohlbus
Rittenhouse Archives
www.scifihobby.com
 
Posts: 274 | Location: Lansdale, PA, USA | Registered: December 10, 2000Reply With QuoteReport This Post
Titanium Card Talk Member
Picture of wolfie
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Thanks for the update Robert. Wavey

____________________
Come, it is time for you to keep your appointment with The Wicker Man.
 
Posts: 28043 | Location: wolverhampton staffs uk | Registered: July 19, 2002Reply With QuoteReport This Post



Diamond Card Talk Member
Picture of hammer
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quote:
Originally posted by Robert Kohlbus:
Our web server suffered a catastrophic hardware failure which forced us to move the site to a new service provider. The process has taken longer than we would have liked, but we hope to have everything restored by tomorrow.


Best wishes for a speedy resolution
 
Posts: 11743 | Location: England | Registered: September 16, 2003Reply With QuoteReport This Post
Diamond Card Talk Member
Picture of hammer
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Up and running now
 
Posts: 11743 | Location: England | Registered: September 16, 2003Reply With QuoteReport This Post
Silver Card Talk Member
Picture of Logan
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quote:
Originally posted by hammer:
Up and running now


Not for me yet.
 
Posts: 1956 | Location: Pennsylvania | Registered: September 14, 2006Reply With QuoteReport This Post
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