Gold Card Talk Member

| quote: Originally posted by webjon: Not cool. I wonder what 'warehouse error' means. . .
The actual message says Seller’s message: "Hello, Thank you for your recent shipment request. We are reaching out to you because, due to a warehouse error, we are unable to fulfill on your order #05-06897-99287. I have initiated a full refund and cancellation of your order as a result. Thank you for your time, and please know that we sincerely regret any inconvenience this may cause." This was after waiting for more than a month with no contact from COMC on three separate items. When I complained about my order this is was the response. This has happened to me with 4 other purchases this year from them. Difficult not to take it a bit personal. |
| Posts: 4094 | Location: Tennessee | Registered: March 09, 2002 |  
IP
|
|
Platinum Card Talk Member

| quote: Originally posted by mykdude: Seller’s message: "Hello, Thank you for your recent shipment request. We are reaching out to you because, due to a warehouse error, we are unable to fulfill on your order #05-06897-99287. I have initiated a full refund and cancellation of your order as a result.
This has happened to me with 4 other purchases this year from them. Difficult not to take it a bit personal.
I don't think its personal, more likely sloppy recordkeeping. My thought would be that they accidently double sold the inventory and your cards went to someone else. It happens when there are a lot of cards for sale, different places where they are posted for sale and crossing orders that don't register in time to remove the items already sold. That they couldn't tell you right away just probably means they were too overwhelmed to realize why the sales weren't processing until they got around to checking. I would think that COMC must need a lot of tech to keep track of all their moving parts. Not an excuse, it shouldn't happen, but it can and that would be my guess. |
| Posts: 9375 | Location: New York | Registered: November 20, 2007 |  
IP
|
|